You have worked hard and you now deserve to start your long-awaited break in the sun.
We want you to feel as if you were in your own home.
Please grab a drink, sit out on the balcony, put your feet up and read through this information booklet and note the rules.
It will only take you 5 minutes.
Here at your fingertips is everything you should need for your stay with us but if you have any further questions, please reach out.
Your information pack is designed to help your stay here at Skol Apartments Marbella and anticipate any questions that you may have about the apartment, area and its amenities.
We will call in to see you on the day stated in the note you found in the key envelope, if you require us before, do not hesitate to call or email (8am to 10pm), however, we're here on site most of the time and usually around reception or pool most of the morning.
If you have an emergency you can go down to reception, the Skol maintenance service is open from 8am to 12pm and the entrance desk in manned 24 hours.
Most appliances are the same of what you have in your own home, but if you have any doubts in using them, please ask.
We provide a starter pack of bottle of cool water, toilet rolls, liquid soap by the basin, washing up liquid in the kitchen.
In the shower you’ll find a dispenser with body soap and shampoo.
You will need to buy these supplies for the rest of your stay.
You should have found 2 sets of keys in the envelope, the big key is for the street doors: the A block one, the garden one and the B/C block one that leads you to the street behind.
Please be aware that this street door remains closed from midnight to 8am.
The smaller key is the apartment door key.
If your safe is on key, you'll find a small key for it too.
Don’t use the towels to remove make up, wipe your sandy feet or take them down to the pool/beach. We have beach towels available.
If you find something missing, faulty, not up to standard or may require anything, please contact us ASAP.
Most of the curtains are on cords, so please use them and don’t just pull the curtains as you may damage them.
The sofa have covers, please make sure you have them on at all times.
Make sure you fold the blind on the terrace before leaving the apartment as it can get damaged if it gets windy.
Close all the windows as we’re on the beachfront and it can get suddenly windy.
We are not to be held responsible for any items (valuable or not) left behind in the apartment, at any time of your stay or after your departure.
It is your sole responsibility to lock the door, use the safe and make sure you carry all your belongings with you.
Make sure you don’t lock yourself out and specially that you don’t leave the key in the lock behind the door, as we will have to call a locksmith and bill you 120€.
If you loose a set of keys we will charge you 30€
Although well maintained, Skol is an old building and walls, floors and ceilings are thin, so please make sure your voice level is low, you only wear slippers when in the apartment and prevent all sort of noises. If you have children with you make sure they don’t run in the corridors and reception. Please be aware that the staircase floor is marble and can be slippery and dangerous.
The are 2 WIFI areas in the receptions of A and C block and you get the signal in the gardens for which you find network and password in the reception.
Please make sure that you remove your rubbish daily to avoid unwanted guests.
You can dispose of your rubbish between 12pm and 2pm and 9pm and 11pm in the separate containers located behind Skol building, at the exit of B block. They have different colours and have labels showing where each kind goes.
If you don’t remove the rubbish we’ll charge you 20€
AIR CON: the remotes are already set on the right temperature, so just press ON/OFF, don’t start pressing buttons are you’ll unsettle the system and the maintenance will need to be called in.
Don’t leave the air con unit on all day and night long, as it gets damaged. If you go out make sure to switch it off. You’ll find a remote near each unit. If you notice water dripping out of it, DON’T PANIC, just switch it off and call us to report.
HEATING: the AC also works to heat up, so again just press ON and it'll come up authomatically at the right temperature. In addtition, there are electric heaters that you can plug in.
All TVs are smart, so press the home button 🏠 on remote to access the usual APPS
Netflix, Amazon Prime, Youtube, etc. log in with your own username and password and remember to wipe them on departure.
Normal TV: Press HDMI and you'll access a large variety, please not it's internet TV so not every day all channels are the same and they disappear from time to time and the only thing to do is wait for them to come back